Regulation and Policy

RESIDENCE POLICIES AND RULES

Our goal is to offer our guests an exceptionally clean, safe, and comfortable experience.

These residence policies and rules are considered part of our reservation contract with you. As guests of the property and upon check-in, you agree to all of our rules, terms, conditions, and procedures. These Residence Conditions and Usage Rules are provided here to promote the safety and well-being of our guests, as well as to ensure everyone is properly informed of the agreement between Family Bike Residence and the guest. Our residence policies and rules are subject to change.

PAYMENTS AND RESERVATION TERMS

All rates are expressed in Euros (including the Tourist Tax due to the local municipality). Rates are subject to increase without prior notice. Rates published on promotional materials may change at any time and may increase or decrease at the discretion of the Residence.

• NON-REFUNDABLE RATE: Full payment for the stay (excluding cleaning fees and tourist tax) is required at the time of booking.
• REFUNDABLE RATE: No payment is required at the time of booking for the Refundable Rate, but valid credit card details must be provided as a guarantee. In the event of an invalid card and no response from the customer within 24 hours of our notification, the reservation will be considered void and canceled. 14 days prior to arrival, a charge of 30% of the total stay amount will be debited to the credit card provided as a confirmatory deposit.

Payments for the stay, extra services, or authorized charges can be made using the following methods:

• Credit / Debit Cards: We accept major international networks (Visa, Mastercard, Maestro).
• Digital / Online Payments: Secure payments on our website via a protected payment platform.
• Cash: Cash payments are accepted at check-in directly at Reception, within the maximum limits set by current Italian laws and regulations.
• Bank Transfer: Accepted only for advance bookings and upon prior confirmation from Management (the balance must be received and credited prior to the arrival date).

CANCELLATION POLICY

• NON-REFUNDABLE RATE: No refund will be provided in case of cancellation or no-show.
• REFUNDABLE RATE: Cancellation is completely free of charge up to 14 days prior to arrival, and no charge will be made.
• LESS THAN 14 DAYS PRIOR TO ARRIVAL: In case of cancellation made within the 14 days prior to the arrival date (or in case of a no-show), the 30% confirmatory deposit already charged will not be refunded.

CHECK-IN / CHECK-OUT CONDITIONS

• CHECK-IN TIME: Access to the accommodation is guaranteed from 2:30 PM to 5:00 PM. During the summer season, reception hours for check-in are extended until 6:00 PM. Early check-ins (before 2:30 PM) and late check-ins (after closing time) will not be permitted unless agreed upon in advance and confirmed in writing by Management. If you plan to arrive after standard closing hours, you must contact the property well in advance. Upon agreement, instructions and procedures will be provided for Self Check-in to access the accommodation during evening or night hours.
• CHECK-IN REQUIREMENTS AND DOCUMENTS: In the interest of safety and in compliance with Italian legal obligations regarding public security and guest registration, every guest (including minors) must present a valid photo ID. A valid, signed credit or debit card in the guest’s name is also required. It is your responsibility to understand how your bank processes charges on your credit/debit card.
• CHECK-OUT PROCEDURE: Check-out is required by 10:00 AM. Guests must ensure that the apartment is left tidy and that garbage has been disposed of. Keys must be returned to Reception unless instructed otherwise.
• EARLY DEPARTURE: Guests leaving the Residence prior to their scheduled departure date are subject to an early departure fee equal to 100% of the original booked stay.
• RIGHT TO REFUSE SERVICE: Family Bike Residence enforces a “zero tolerance” policy, refusing accommodation or asking guests to leave without a refund if they refuse to comply with reasonable standards and policies established by Italian law and Residence Management.

Family Bike Residence refuses accommodation or will vacate a guest currently on site for: refusal or failure to pay for the stay; being under the obvious influence of alcohol, drugs, or any other intoxicating substance and disturbing the peace of other guests or failing to comply with state liquor laws; inability to properly supervise their children or minors at all times; inability to properly supervise their pets at all times; attempting to use the Residence for an illegal purpose; attempting to bring an illegally possessed firearm, or an unannounced firearm, or any item (including explosive, dangerous, or toxic substances) that is illegal to possess and could be dangerous to others onto the premises; destroying, damaging, defacing, or threatening to damage Residence property or guests; causing or allowing occupancy to exceed the maximum limit allowed in the accommodations; or refusing to comply with reasonable standards or policies set by Family Bike Residence for the operation and management of our property.

CODE OF CONDUCT

• ACCOMMODATION CLEANING / INSPECTION: End-of-stay cleaning is included in the rate or calculated at the time of booking. However, at check-out, guests are required to leave the apartment in a decent condition and with respect for the property. Specifically, before returning the keys, the guest is required to:
  • Kitchenette and Kitchen: Leave the kitchen area tidy and clear of food waste (deep sanitization is not required, but the area must be left reasonably tidy).
  • Dishes and Appliances: Empty the sink and start the final dishwasher cycle before leaving.
  • Waste Disposal: Empty all trash bins in the accommodation and dispose of waste in the designated recycling containers located in the common areas.

Extraordinary Cleaning Fee: If the accommodation is not left in compliance with the above guidelines, is left in poor hygienic condition, or requires extraordinary cleaning exceeding standard procedures and timing, a surcharge of €100.00 will be charged to the credit card provided as a guarantee. Management will promptly inform the guest in writing, attaching photo documentation of the property’s condition.

• 100% SMOKE-FREE: Family Bike Residence is a 100% Smoke-Free facility. For safety and to ensure our facility is not exposed to items or actions creating unhealthy or unpleasant odors that are difficult to remove from air, carpets, walls, and furniture, smoking tobacco, marijuana, tolerated and/or illegal drugs, e-cigarettes, vape pens, vapors, nicotine cartridges, hookahs, incense, cigars, burning candles, or using/diffusing patchouli oil or other strong synthetic or essential oils is strictly prohibited on our premises.
• APARTMENT: Moving or removing furniture, or moving items from one accommodation to another, is not permitted. Moving or removing decorations or appliances, or using them for personal purposes other than intended, is also prohibited. For the image of the property, hanging laundry on balconies is forbidden; a drying rack will be provided upon request. Our staff will restore everything to its original place, and any damage will be charged to your credit/debit card.
• BIKE ROOM: Access to the Bike Room is reserved for guests of Family Bike Residence. The property assumes no liability for damage or theft. Leaving personal equipment (helmets, backpacks, etc.) inside the Bike Room is not permitted unless specifically authorized. The area must be kept clean and tidy, keeping walkways clear. Available tools are free to use but must be handled with care and returned to their place after use.
• FITNESS ROOM: Access to the gym is included in the rate. Please respect the opening hours: daily from 8:00 AM to 9:00 PM. Access is allowed only to individuals over 16 years of age. Please respect the posted rules, such as using indoor shoes and sanitizing equipment after use with the provided disinfectant. Please avoid loud noises and keep music volume low or use headphones.
• WELCOME KIT: Upon arrival, each guest will receive a Welcome Kit containing bottles of still water and essentials for the first few days. Additional supplies and cleaning products are the guest’s responsibility.
• GREEN AREA AND BARBECUE: The green area is available to all guests for relaxation and leisure. Please respect common areas, avoiding loud noises or behavior that may disturb others. Damaging plants, flowers, and garden furniture is prohibited. Barbecues are available for guest use; please clean the area after use.
• WASTE SORTING: Designated waste sorting containers are located inside the residence. Guests are required to properly separate waste: plastic, glass, paper, organic, and non-recyclable. Waste must be disposed of in the indicated containers according to instructions posted in common areas. Improper waste disposal may result in fines under municipal regulations.
• BICYCLES / SCOOTERS / ROLLERBLADES: Bicycles, scooters, and rollerblades are not allowed inside the accommodations and will be removed by staff. Subject to available space, Reception staff will be happy to store these items in our bike room, which is monitored by CCTV and secured with gates. However, we accept no liability for theft, loss, and/or damage, and the user waives all liability claims upon signing the stay contract at check-in.
• CHILDREN: Well-behaved children of all ages are welcome. As parents, guardians, or chaperONES, you are personally and legally responsible for supervising them at all times. For safety reasons, please do not leave children unattended in accommodations or allow them to roam the property without direct supervision.
• QUIET HOURS: Please respect quiet hours out of consideration for other guests and neighbors from 10:00 PM to 8:00 AM and from 12:00 PM to 3:00 PM. Televisions, voices, and other devices must be kept at a low, respectful volume at all times.
• OCCASIONAL VISITORS: Visitors are not permitted after 10:00 PM. Visitors must notify the Front Desk upon arrival and must be accompanied by a registered guest at all times. Visitors are not permitted to use guest amenities or Wi-Fi. As a registered guest, you are responsible for your visitors at all times.
• PETS: Small to medium-sized pets are allowed for an extra fee of €10.00 per night, up to a maximum of €50.00 per stay. Pets must be kept on a leash in all outdoor and shared areas. Guests will be held responsible for any damage or disturbance caused by their pets. Family Bike Residence provides a designated green area exclusively for pets; however, supervision and responsibility remain with the owners at all times. Owners must pick up pet waste and dispose of it in designated bins.
• NO IN-ROOM PARTY POLICY: Family Bike Residence enforces a strict No In-Room Party Policy. Parties, disruptive noise, or disturbing sounds are not allowed or tolerated in our apartments. In the event of a disturbance, a courteous warning will be given to reduce noise. If our request is not met, the guest will be asked to leave without a refund. Registered guests are responsible for all visitors. Unregistered visitors are allowed only with Management’s prior consent until 10:00 PM.
• PARKING: Our property features a free covered garage reserved for guests. Parking is unmonitored; therefore, we are not responsible for damage or theft. Please note that garage space is subject to availability. Family Bike Residence assumes no responsibility for vehicles, occupants, or contents.
• LINEN CHANGE: Your comfort is very important to us. The cleaning fee includes: one set of bath towels per person, a bath mat, bed sheets, a single duvet, and a kitchen towel. For stays longer than one week, a free weekly change of bed and bath linen is provided. Additional replacements are available for €10 per person.
• COMMON SPACES AND EQUIPMENT: Indoor and outdoor shared spaces must be used with full respect for private property and other guests. We rely on the fairness and responsibility of our guests. Any damage to structures or equipment must be reimbursed at 150% of its value.
• CCTV AND PRIVACY: For security purposes only, multiple cameras are installed within the facility. Shared spaces and common indoor/outdoor areas are under video surveillance. Image processing and storage are conducted in accordance with the law by Management. Private accommodations and apartment interiors are not filmed. The CCTV system operates in compliance with EU Regulation 2016/679 (GDPR). For details or requests regarding data subject rights, please consult the Privacy Policy on our website. By signing the stay contract at check-in, guests accept and authorize these video surveillance conditions for themselves and their group/family, including minors.

DAMAGE POLICY

• PROPERTY DAMAGE AND/OR THEFT: You are responsible for any damage caused (whether by negligence or willful act) in the Residence rooms or property by you or anyone in your party (overnight or non-overnight guests). Family Bike Residence reserves the right to retain credit/debit card details provided at check-in and charge amounts deemed necessary to cover costs or expenses incurred as a result. Should damages be discovered after departure, we reserve the right (and you authorize us) to charge your card for damages caused during your stay, including missing or damaged items, smoking fees, extra cleaning charges, guest compensation, etc. We will make every effort to repair damage in-house before hiring external specialists to minimize costs.
• DAMAGES DISCOVERED AFTER CHECK-OUT: Rooms left with scattered trash, in complete disarray, or heavily damaged will incur an extra deep-cleaning and administrative fee between €250.00 and €500.00, in addition to damage compensation.
• ROOM DAMAGE: Damage to rooms, systems, furnishings, and equipment (including removal of electronics, towels, artwork, etc.) will be charged at full replacement value plus shipping, handling, and incidental fees. All property damage, whether accidental or intentional, is the responsibility of the registered guest. Costs will be charged to the registered guest’s card. In extreme cases, legal action may be taken.

SAFETY POLICY

• CANDLES, INCENSE, ESSENTIAL OILS, ETC.: Candles, incense, and essential oil diffusers/vapes are prohibited, except those provided by Management. Violation will be treated similarly to smoking, and guests may be evicted without a refund. A €250.00 cleaning fee will be charged to any guest violating this policy.
• COOKING, APPLIANCES, FUELS, OR OPEN FLAMES: Guest safety is paramount. Except for refrigerators, kettles, and cooking equipment provided by Family Bike Residence, the use of any other electrical appliances or similar items is prohibited. The use of fuels or open flames is strictly forbidden. Responsibility for using provided equipment or damages arising from its use rests entirely with the guest.

FIRE SAFETY POLICY

• LIGHTING AND ELECTRICAL APPLIANCES: Covering lamps or electrical appliances is dangerous as it can cause overheating and fires. Covering lamps, TVs, kettles, towel warmers, etc., with towels, clothing, or other items is strictly prohibited.

ALCOHOL POLICY

Registered adult guests who bring alcoholic beverages into the Residence must consume them inside their accommodation. Alcohol is not permitted in public areas, common spaces, gardens, garages, etc.

LOST & FOUND POLICY

Family Bike Residence assumes no responsibility for lost, stolen, or damaged valuables or personal belongings. If you leave something behind, please call us immediately and we will attempt to help locate it (retrieval is not guaranteed).

• FOUND ITEMS: Items left behind (excluding perishables) will be logged and kept by Management for up to fourteen (14) days.
• RETURN OF ITEMS: Found items can be returned by mail upon request. Packaging and shipping costs will be charged to your card. Family Bike Residence is not responsible for items lost or misrouted by postal services during shipping.

Thank you for your cooperation, and we wish you a wonderful stay at Family Bike Residence!

DISPUTE RESOLUTION: Any disputes will be handled exclusively by the competent Court of Brescia (Italy).

The Management